Zettabyte Technologies has moved into the retail market by opening its first store at Multiplan Center on New Elephant Road in Dhaka and launching an online shop so customers can buy laptops, desktops, networking devices, smart gadgets and other tech products both in person and online. The company is best known for serving corporate clients and has built trust with businesses across the country. Company leaders say they now want individual buyers to enjoy the same quality and service. The new store has an array of devices and staff who can help shoppers choose the right product. To mark the launch the company is holding a month-long IT fair with discounts of up to 30 percent and special gifts for purchases above Tk5,000, with offers available in store and on the website. Started by Omer Sharif Ibney Hai and Mohammad Saiful Islam, the firm began as a small team focused on corporate IT solutions and now has around 30 professionals and a long list of government and private clients. The business says it plans to open more retail outlets across the country, improve its e-commerce platform, and add advanced technologies such as AI, the internet of things and smart devices, while also offering tailored solutions for schools and offices. Industry experts say this step will strengthen the company’s place in the technology sector and give customers more choice. Local partnerships with cloud providers, tech developers and service firms can help adapt products to local needs and language and make setup and after-sales support easier. Staff training and clear service processes are seen as key so customers get good help and repairs when they need them. The firm aims to blend in-store advice with online convenience and quick delivery so buyers can see items, get hands-on help and still order from home. For schools, colleges and small businesses the new retail arm means faster access to bulk buying, better support and clearer pricing. For ordinary shoppers this move promises easier access to trusted brands, clearer guidance about device choices and more options for warranty and repair. By starting with one outlet and a web shop, Zettabyte can learn quickly about what customers want and grow in ways that fit local markets. The company says better visibility, steady service and a mix of online and in-store options will help build customer trust, reduce delays and support steady sales as it expands its retail footprint. The store also features demo stations where customers can test devices, and the website offers friendly pages with easy payment options and secure checkout. Management says after-sales care will include warranty support, spare parts and training sessions for new users so they learn to use devices with confidence.
