Shwapno has launched the country’s first self-checkout counters at its Gulshan-1 store, giving shoppers a faster, simpler way to buy groceries by letting them scan, bag and pay on their own. The system runs on an app built by Shwapno’s own technology team and uses modern checkout devices and a secure payment gateway supported by partners. Shoppers can finish a purchase with contactless cards or digital wallets, which cuts long lines and saves time during busy hours. The pilot at Gulshan-1 will expand in phases to other outlets, so more customers across the city can try the new way to shop. Staff will still be on hand to help, so people who are new to the machines can learn quickly and feel comfortable using them. Because the core software was developed locally, the company says the system can be adjusted to match local needs, add new payment options, and link to store loyalty programs over time. The launch also brought practical perks: cardholders using a specific payment network will get an eco-friendly shopping bag when they spend above a set amount at the self-checkout kiosk, a small push to encourage contactless payments and reduce single-use plastics. For shoppers, the upside is clear — less time in line, more control at checkout, and more choices in how to pay. For the store, self-checkout can free staff to focus on restocking shelves, helping customers on the floor, and keeping carts and aisles tidy. Retail experts say this kind of shift can speed up the whole store experience and make busy outlets run more smoothly, while still giving older customers and those who prefer human help a staffed lane to use. Because the devices and software are designed to work with common bank cards and popular digital wallets, many users will find the switch easy and familiar. Introducing this technology can also support local tech talent by proving homegrown teams can build reliable retail systems and work with global hardware and payment partners. The phased rollout will let the chain test what works best, fix problems, and train teams so the service is steady as it spreads to more neighbourhoods. Over time, stores may use self-checkout data to improve product placement, manage peak hours better, and design offers that match real customer habits. Taken together, the new counters aim to make everyday shopping quicker and more modern while keeping the store friendly and helpful for all kinds of customers.
