Pubali Bank held its Managers’ Conference at its head office auditorium, bringing managers from across Dhaka and corporate branches together and setting a clear tone for better service and faster, more modern banking. The meeting gathered managers of branches, sub-branches and the Islamic Banking Window from Dhaka Central, North and South regions, along with corporate branch heads, and it was run simultaneously in all regions so teams could share a common plan. Mohammad Ali, the managing director and chief executive officer, joined as chief guest and urged managers to take an active role in the bank’s ongoing growth, improve customer service and expand technology-based banking. He described Pubali Bank as a symbol of trust and confidence in the financial system and asked each branch to work as one team to make banking easier and faster for people. The conference included senior regional managers and division leaders who outlined practical steps to lift service quality, speed up digital services and strengthen local ties with customers. Speakers such as the treasury division general manager, the regional general managers and other deputies spoke about clear targets, simple checks and better record keeping so branches can respond faster and reduce mistakes. Organisers used the meeting to highlight training, cleaner processes and tools that help staff manage cash, loans and customer complaints with more care and speed. Managers discussed ideas to help small businesses, support savers and make lending fair while keeping good controls in place. The event also focused on using new systems for online banking, better card services and steps to protect customer data, while keeping services friendly and easy to use. Holding the same conference across regions helped everyone hear the same guidance and plan how to meet local needs, from busy city branches to quieter suburban counters. Many managers said the chance to meet colleagues, share local problems and hear simple solutions left them more confident to try new ways of working. The bank plans follow-up workshops and support so branches can put the ideas into practice and measure progress. By asking managers to lead change at the local level, the bank hopes customers will see shorter lines, quicker account openings and smoother digital help. Staff felt encouraged by the clear message that better service, teamwork and steady investment in technology will help Pubali Bank grow and keep its promise to serve customers with trust and care. Senior officials included Treasury GM Mohammad Abdul Mannan, regional GMs Abu Laich Md Samsujjaman and AKM Abdur Raqib, and Deputy GM Md Rafiqul Islam, who shared local insights. Managers agreed to cut service times, boost digital banking and fix complaints faster, and they will report progress to headquarters. The mood was positive and purposeful.
