Grameenphone, Bangladesh’s leading telecommunications provider, is launching an innovative “AI & I” program to transform itself into an AI-native tech company, setting a new standard for the industry. This ambitious initiative aims to integrate artificial intelligence across all operations, from customer service to network management, to deliver smarter, faster, and more personalized experiences for its 86 million customers. The program, described as a movement, empowers employees with AI tools to enhance their work, ensuring better service with greater empathy and efficiency. By embedding AI into its core, Grameenphone is streamlining processes like hyper-personalized offers, AI-assisted network optimization, and intelligent HR bots to boost workplace efficiency. The company has also opened Bangladesh’s first enterprise-grade AI factory, developed with Cisco and powered by NVIDIA technology, to accelerate AI model creation and deployment. This facility supports rapid innovation, allowing Grameenphone to stay ahead in a fast-evolving digital landscape. Additionally, the “GP Ideathon” encourages employees to propose creative AI solutions, fostering a culture of innovation, while a company-wide AI training program equips staff with cutting-edge skills. The initiative reflects a broader vision to make AI a collaborative partner for individuals, not just a technology shift, as emphasized by Grameenphone’s leadership. This focus on people and technology working together aims to create sustainable growth and improve customer experiences. The program also aligns with Bangladesh’s push to become a digital leader, with Grameenphone setting an example for other companies in the region. By investing in advanced infrastructure and employee empowerment, the company is not only enhancing its services but also contributing to the nation’s economic and technological progress. The “AI & I” initiative has already sparked excitement, with its potential to revolutionize telecommunications by making services more reliable and tailored to customer needs. As Grameenphone rolls out these changes, it’s paving the way for a future where AI-driven solutions create opportunities for businesses and communities alike. This bold step positions Bangladesh as a trailblazer in AI adoption, inspiring other industries to embrace technology for growth and innovation. With a commitment to blending human creativity with AI’s capabilities, Grameenphone is building a brighter, more connected future for its customers and the nation.
