On June 25, Bengal Commercial Bank organized the Micro Credit Conclave 2025 at its training facility in Dilkusha, Dhaka. The event brought together field-level micro-credit teams to strengthen engagement with small-scale borrowers and improve services that support economic empowerment. Tarik Morshed, Managing Director and CEO, inaugurated the session by emphasizing how access to small loans can transform lives. He described micro-credit as an effective tool for uplifting communities, especially those often left out of traditional banking systems. The event focused on aligning operational strategies with the goal of promoting financial inclusion. KM Awlad Hossain, Additional Managing Director and Chief Business Officer, led a discussion on the importance of building strong, trust-based relationships with clients. He encouraged field teams to stay connected with borrowers and maintain regular communication. Important team members from various departments attended the meeting. Included in that group were Md Rafiqul Islam, who serves as the Deputy Managing Director and CTO; Md Masud Rana, the Micro Credit Business Leader; and Md Anisur Rahman, overseeing Micro Credit Business and CRM. Also present was Nazia Khanom Kona, in charge of Brand & Communications. Their involvement highlighted the bank’s collaborative approach to improving its outreach and services. Micro-credit officers shared experiences from the field and discussed challenges such as loan monitoring, borrower engagement, and technology adoption. Solutions focused on improving efficiency through digital tools, faster loan processing, and simplified reporting. One key takeaway from the conclave was the importance of customizing services to fit the needs of various borrower groups, including women entrepreneurs, small traders, and low-income families. By offering flexible repayment options and easy-to-access financial products, the bank aims to reduce barriers that often prevent people from seeking credit. The event also emphasized the role of technology in expanding access and improving service delivery. With insights from the bank’s technology team, new initiatives were discussed to enhance mobile banking tools, credit tracking systems, and client relationship management software. Participants agreed that empowering borrowers through financial literacy and consistent support is essential for long-term success. Training programs and community outreach campaigns were proposed to help clients better understand loan usage, repayment, and business planning. As the day concluded, bank leadership reiterated their commitment to expanding micro-credit operations across urban and rural areas. The conclave ended with a pledge to continue supporting small-scale entrepreneurs and contributing to inclusive economic growth.
